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30 Day Guarantee
Your invoice will clearly indicate if you have agreed to participate in the KINUTM Auto Ship program. We will only apply payment for products we have shipped and you can cancel at any time following enrollment. If you are not already a member of our KINUTM Auto Ship Program, contact our Customer Satisfaction Department. Please remember that once we have shipped product to you, we can only cancel future shipments and cannot refund any charges (unless the product is returned per our Return Policy above).
Your KINUTM product purchase comes with a thirty (30) day satisfaction guarantee, which starts upon delivery of a shipment. If you are not completely satisfied with your purchase, contact our Customer Satisfaction Department at 1-800-870-6004 Monday-Friday, 8 AM – 8 PM MST.
Please follow the rules below for returns and exchanges:
You MUST call the Customer Satisfaction Department and ask for a Return Goods Authorization Number (RGA) within the 30-day policy to receive a refund.
Please return the product within ten (10) days of the RGA issuance to receive your refund (shipping and processing charges are non-refundable).
DO NOT return an item without an RGA number. Write this RGA number on the outside of your package so we can properly refund you.
You must send all returned product using a shipping method with delivery confirmation or signature confirmation.
Return shipping costs are the responsibility of the customer.
We are not responsible for returns that never arrive at our facility.
Our returns department is not allowed to process packages without an RGA number, and no refunds will be issued for any packages returned without an RGA number, including packages marked as “Return to Sender”.
Guarantee applies to a return on one purchase per person.
Must apply for the guarantee through Ascent Nutrition, LLC. Our guarantee cannot be honored by retailers.
No group or organization requests will be honored.
Fraudulent, incomplete or illegible requests will not be honored.
Refunds will be issued only to the same credit card that was used in ordering the product. It generally takes about 4 to 6 weeks to receive a refund. Refunds will be for the cost of the product less a 25% restocking fee for unopened and sealed product. Shipping and handling is not refundable.
Returned product must be sent to the following address for processing after you receive your RGA number:
KINU Returns
Ascent Nutrition
6300 N Sagewood Dr. Suite H-385
Park City, Utah 84098 |
If you have any questions regarding your purchase (including but not limited to Return or Exchange information), please contact the Customer Satisfaction Department at 1-800-870-6004 Monday-Friday, 8 AM – 8 PM MST.
The charge on your credit card statement will appear as Ascent Nutrition. Your invoice will clearly indicate if you have agreed to participate in the KINUTM Auto Ship program. We will only apply payment for products we have shipped and you can cancel at any time following three months of enrollment.
If you are not already a member of our KINUTM Auto Ship Program, contact our Customer Satisfaction Department. Please remember that once we have shipped product to you, we can only cancel future shipments and cannot refund any charges (unless the product is returned per our Return Policy above).
Health Disclaimer:
Any statements found on the websites, product labels or marketing materials provided by
KINUTM or its authorized PROFESSIONALS have not been
evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent
any disease. KINUTM has no specialized knowledge
concerning the benefits or drawbacks of using this Product. We disclaim any and all
liability for the negative results or side effect that may be experienced from the
use of this product. You should always consult with a health care professional before
deciding to obtain or use this or any other dietary supplement product. Always consult a
physician before use if you are pregnant, nursing, have a serious medical condition of
any type, have allergies to any ingredient on the label our use prescription medications.
If you have an adverse reaction to this product, discontinue use and seek medical attention
immediately. You agree that nothing on this website shall be constituted as medical or health
care advice. This product is not intended for use by anyone under the age of 18.
KINUTM is available for purchase online via our
websites and the websites of authorized PROFESSIONALS. This product is manufactured,
packaged and fulfilled by a third party.
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